🎮 FAQ – Tiny Arcade Machines
Common questions customers ask about my arcade machines.
⏱️How long will it take for my arcade machine to be shipped?
I usually build and dispatch each arcade machine within 3–6 weeks. Every unit is handcrafted with great attention to detail, so timelines can extend during busy periods. If you have a specific date or event, please contact me before ordering and I’ll confirm the schedule.
💳What payment methods do you accept?
I accept WISE, Revolut, Debit/Credit Card, and Direct Bank Transfer.
💱How much will it cost in my currency (USD / GBP / etc)?
Please use a reliable currency converter to check the latest exchange rates for your local currency.
🚚How much does shipping cost?
Shipping depends on the model and destination. Approximate prices for 2-player machines:
- Europe: 149 EUR
- North America: 298 EUR
- South America, Africa, Asia & Oceania: 325 EUR
For 1-player bartop machines or console systems, please contact me for an exact quote.
📦Which courier do you use?
I use reputable international couriers such as DHL, FedEx, and UPS. I pack every machine carefully to ensure it arrives safely.
🧾Are there any additional postage or import fees?
Orders delivered outside the European Union may be subject to customs duties or import taxes charged by your country. Please check with your local customs office for details.
🗂️Can I add more ROMs to the arcade machine?
Yes — on the Elite-117 RAC, Elite-117 RAC-PLUS, Vertical ELITE 3-XVM, and RAC-T Series, you can add your own ROMs using the USB ports on the front panel. I can include basic instructions in the package. Please note I cannot provide software support for adding or modifying ROMs.
🕹️Can I connect other USB devices such as light guns, steering wheels, or gamepads?
Yes. The Elite series includes two front USB ports where you can connect additional devices. Some newer hardware may require setup within the emulator, which you will need to do yourself.
🛡️What warranty do you offer?
Because I use brand-new parts, I offer a 5-Year Warranty for all new 2025 and 2026 MAME arcade machines and a 1-Year Warranty for previous models. The warranty covers internal electronic components — motherboard, memory, monitor, audio system, and other supplied hardware parts.
All current models (Elite-117 RAC, Elite-127 RAC-PLUS, RAC-T Series, and Vertical ELITE 3-XVM) run on high-performance PCs with genuine Windows 10 Pro x64. Once shipped, I cannot take responsibility for software changes made by the user. I’m happy to offer advice and troubleshooting where possible.
If a part needs replacement under warranty, email me and I’ll arrange a replacement as soon as possible. Even after the warranty period ends, I’m available to offer free help and guidance.
🧰What should I do if my machine develops a problem over time?
All machines are built with new hardware to minimize failures. For peace of mind, I offer an optional spare HDD with the Elite-117 RAC, Elite-127 RAC-PLUS, and Vertical ELITE 3-XVM. If needed later, simply swap the main drive with the spare.
I also include spare buttons or micro-switches where applicable, as these are the most common wear items. If a component such as the power supply fails (rare but possible), it’s inexpensive and easy for any computer technician to replace.
Still have questions? Contact me — I’m happy to help. You can also read customer feedback in the Testimonials section.